Phone: 484.674.3760 ext. 105 - E-Mail: sales@fhsbillings.com

FAQs

From Non-Medical Home Care Recipients:

A. First, please initiate a claim with the applicable insurance carrier or third party payor. Next, complete an FHS New Client Information form, which can be obtained from an FHS Pre-Certification Specialist or in the “For Offices” section on the “Resources” page of the FHS website located at www.fhsbillings.com. Then, fax or email your completed FHS New Client Information form to an FHS Pre-Certification Specialist. The FHS fax number is 484-674-3762. Upon our receipt of your completed FHS New Client Information form, we will contact you to provide you with any additional forms you will need to complete, including an Assignment of Benefits form and an Authorization to Release Policy Information form. Please complete all required forms and return them to an FHS Pre-Certification Specialist.
A. Once we receive your completed Authorization to Release Policy Information form, we will call your insurance carrier or other third party payor to verify your benefits and coverage amounts.
A. Once we receive your completed Authorization to Release Policy Information form, your benefits can usually be verified within the following 24 – 72 hours. Please note that this estimate is an average and that the actual verification time frame varies by insurance carrier and third party payor.
A. To help simplify the payment process for the care you need, FHS receives and reviews the time slips submitted by your caregiver documenting the care provided to you, submits your claim for such care to your insurance carrier or applicable third party payor and pays your caregiver and/or their home care company on your behalf. In order to permit funds to be issued to FHS from your insurance carrier or applicable third party payor, the care recipient must complete an Assignment of Benefits form. FHS will fax this form to your insurance carrier or applicable third party payor when FHS receives the first time slip from your caregiver documenting the care that was provided. FHS will also attach this form to the invoice submitted to your insurance carrier or applicable third party payor for payment.
A. When your caregiver wishes to make a rate change, their home care company will forward an updated Schedule A to your insurance carrier or applicable third party payor. This updated Schedule A will be sent 30 days prior to the effective date of the proposed rate change and the change will go into effect automatically.
A. Yes. If you or someone you are responsible for pay privately for the non-medical home care needed, FHS can still help you simplify the process of paying for that care. You can contact FHS to set up an FHS EasyPay account. By setting up an FHS EasyPay account with FHS, you will pay FHS monthly for the care you receive and FHS will take care of the rest. FHS will, on a weekly basis, receive and process your caregiver time slips and issue payments to your caregiver and/or their home care company. For more information about setting up an FHS EasyPay account, please contact Tanya Turner, our Director of Billing, at tanya@fhsbillings.com.

From Caregivers and Care Providers:

A. Caregivers must submit timeslips/activity logs to FHS by emailing them to ActivityLogs@FHSBillings.com by Tuesday at noon for the previous week’s work. If submitted by Tuesday at noon, direct deposit funds will be available on Friday and paper checks will be mailed no later than Thursday.
A. Absolutely! Paying caregivers via direct deposit benefits all involved and is FHS’ preferred method of caregiver payment.
A. Payment time frames vary by insurance carrier and other third party payor. FHS receives payment from 14 days to 3 months after it submits a claim.
A. FHS deposits all payments received from insurance carriers and other third party payors within 24-48 hours of its receipt of such payments. FHS will then issue payments to home care companies relating to such deposited amounts within 24-48 hours after the applicable deposit was made.
A. Claim requirements differ for each insurance carrier and third party payor. Most insurance carriers require an invoice and completed caregiver notes. Certain insurance carriers also require time slips and/or the submission of charges on using an applicable HCFA form or other claims form. To assist you with these widely varying requirements, we recommend that you contact us directly to discuss the specific requirements of your insurance carrier or other third party payor.
A. In order to verify benefits, an Authorization to Release Policy Information form is required. Certain insurance carriers and other third party payors require use of their own custom Authorization to Release Information form. If the insurance carrier or other third party payor does not have its own custom form, an FHS Pre-Certification Specialist will forward FHS’ standard Authorization to Release Policy Information and other applicable forms to you for completion. Many of these forms are also available on the FHS website located at www.fhsbillings.com under “Resources”.
A. FHS will not issue payments to the caregivers until benefit verification has been completed.
A. Some long-term home care insurance policies have an elimination period ranging from 7 days to 3 months. During this elimination period, the home care recipient is liable for all or a portion of the cost of home care they receive.
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